Puppy questions, answered.

No. Walk-ins are welcome during posted store hours. Scheduling a meeting helps the team prepare for the puppy you want to meet and have a meeting space available when you arrive.

Yes. Meeting more than one puppy can help you compare personality, energy level and family fit. A Pet Counselor can guide the visit without pressuring you to decide that day.

Children are welcome and should remain supervised during the meeting. Contact the store before bringing another pet because meeting policies can vary by location and situation.

The Available Puppies page shows the latest published availability, but a puppy can be reserved at any time. Call the store or schedule a meeting to confirm current status.

Pricing depends on the individual puppy and the items or services included. The store will provide the current price and explain what is included before you make a decision.

Financing may be available to qualified applicants. Approval, rates and repayment terms are set by the lender. Review the Financing Options page and the lender agreement before accepting an offer.

The $50 same-day deposit is refundable. The $150 next-day deposit is non-refundable. Both are applied toward your puppy purchase and can transfer to another puppy.

No. An appointment reserves your meeting time, not the puppy. A puppy remains available to other families unless the store confirms a separate hold or reservation.

Yes. Every puppy receives an examination from a licensed veterinarian before going home. You receive the available examination and health records connected to your puppy.

The take-home records include the veterinary information, vaccination and deworming history available for that puppy, plus microchip and breeder information when applicable. Ask to review the current documents before deciding.

Petland Webster works with breeders and suppliers that must meet applicable laws and Petland Webster care standards. The team can show you the information available for a specific puppy. Learn more on the Why Petland Webster page.

Puppies go home with a written health warranty. Coverage, time periods and requirements are stated in that document, so review the current terms before purchase and keep a copy with your puppy records.

You receive the records and written information provided for your puppy, including available health, vaccination, deworming, microchip and breeder details. The team will review the current documents with you before you leave.

Yes. The team can tell you what your puppy is currently eating and help select appropriately sized food, crate, bedding, grooming and training essentials. See the Pet Food and Supplies page for an overview.

Yes. Contact the store where you purchased your puppy whenever you have a question about the records, routine or next steps. Use the Contact Us page to reach the local team.

Contact the store as early as possible. The team can explain the support and next steps available for a Petland Webster pet rather than leaving you to solve the situation alone.